Delivering Value to Our Customers
Providing a positive customer service experience is a core value at FPM Landscapes. We believe that better business comes from better business relationships. FPM Landscapes strive to deliver all projects exceeding customer expectations, on time and on budget.
We guarantee the quality of our service through the following measures:
- Personalised maintenance guide
- Job Checklists
- Quality Control Manager assigned to your site to
- Quality Assurance Process to address any concerns, queries and complaints management and resolution
- Monthly Reporting (Available upon request)
- Actively seeking feedback to ensure customer satisfaction.
Our key objectives in the planning and execution of our projects are to:
- Provide a high level of excellence and professionalism in our services;
- Ensure customer requirements are understood by all members of the workforce;
- Ensure all local laws and regulations are complied with;
- Ensure a safe environment for all personnel impacted by operations through our safety management policy;
- Demonstrate respect and consideration for communities in which we operate;